Claes Fornell, Director of the National Quality Research Center and Professor of Michigan’s Ross School of Business, wrote in a report, “Customer satisfaction in particular has become a problem, and service quality lags not only Apple but also the rest of the industry. Customer complaints are up significantly, while long wait times and difficulties with Dell’s call center abound.”

However, Dell has not experienced any drops in its sales growth despite the tarnished customer satisfaction rate and bad reviews for their machines, it had maintained over the past few years.Dell printer and PC buyers have reported a series of complaints against the Dell customer service, and though these haven’t been able to pose catastrophic impacts on the company figures yet; the Dell executives acknowledge that these complaints against various models are troubling and they have taken steps to address them.

“While the most recent changes appear incremental, Dell’s overall techs support scores for desktop PCs have dropped substantially since 2001.” said Jeff Fox, senior project editor at Consumer Reports.

The issue of Customer Reports, published in March, was based on a survey of 4,100 consumers who gave Dell 62 points out of possible 100. Dell’s score has “stayed down and hasn’t gone back up,” Fox said.

Dells satisfaction rating slipped down from 83.4 to 80.98 in the 3rd quarter of 2003 according to The Hampton, N.H., firm’s fourth-quarter report. Dell customer complaints were crammed with problems faced over telephone tech support where hold times were beyond bearable.

“My Dell laptop XPS M1210 failed to perform consistently since time of purchase. After replacement of two motherboards, one internet card and numerous hours on the phone with technical support, Dell refuses to credit me or refund my purchase.” Says Stacy, (CA, 11/27/07) in her review.

Trevor Anderson, an information technology manager at a law firm in Canada in his review about the brand quality, complained about the frustration caused by the company customer support forcing him to opt into finally switch the brand. He said he got weary of the way he was treated by the Dells tech support representatives over the phone.

However Todd Penner, director of Dell’s U.S. consumer tech support operation has a different opinion saying “The majority of our feedback from customers is positive–both from surveys and the awards we win (from) third-party publications,”

Dell acknowledges the fact that with rising figures in terms of growth in sales, profits and market share for their brand, maintaining high customer satisfaction ranking and persistent positive reviews is not as easy as it seems. However Dell hasn’t denied acknowledging these shortcomings and commits to resolve the issues customers have with their machines in the near future.

Dell laptops are designed to suit wide range of needs. They have provided quality at affordable rates which has made worthy laptops reach the common person. Dell has constantly experimented with its laptop offering and has created a series of laptops catering every need. It has the Dell XPS series aimed at gaming enthusiasts. The famed Dell Inspiron series is for the mid-range user which combines style, portability and functionality. The Dell Vostro series aims at small and medium business users compiling work and entertainment.

Dell laptops have carved a niche in almost all categories of users. Dell has pioneered in using lithium-ion batteries in laptops to provide enduring laptop usage with greater battery backup capacity. Dell laptops use Intel and AMD processing systems. The AMD processors are used in their gaming platforms and Intel is used for other computing needs.

They are soon about to launch a laptop which has extended battery life performance. This will enable users to operate their laptop by being wireless for hours together. The low price Dell laptops are available for Rs. 35,000 and above. They face competition from popular brands like Acer laptops, Sony laptops, Toshiba laptops, Hp, laptops and Lenovo laptops. Dell has been a favorite for their prompt after sales service and dedicated customer care. Dell laptops lack the enhanced audio/video capability but have enduring performance for most computing needs.

There are some latest dell laptops to be launched in their Latitude and Precision series; these laptops are aimed at providing slim looks and heavy performance. The new-range offers the lightest laptop by the company to the heavy performance based machines.

Dell Laptops has an interactive online support which provides technical solutions virtually. This helps in providing you professional guidance for your entire computer quires. To buy Dell laptops you can go their official site and place an order or you can make purchases from popular shopping based websites. Dell is an option to consider while buying a laptop is for their dedicated customer care and good after sales service. Their USP lies in providing a well-featured laptop with enhanced performance at a reasonable price. This combination of features make Dell laptops a gullible buy. Their products are of high specifications and provide scope for up gradations. You can get the best Dell laptop that suits your needs and fits in your budget.

How do you compare Dell to other brands in the computer market?
I'm looking to get a laptop and I really like the Dell XPS M1530. Any thoughts on it? Any suggestions or cautions I should know? What's your favorite?

keyword:This video features the Dell Latitude 2100 and the mobile cart solution that stores and powers up to 24 netbooks at a time.

Laptops have since long become a necessity than being a luxury. More and more people are waking up to the convenience and comfort of using a laptop over that of using a desktop PC and the laptop industry is growing by leaps and bounds. The laptops not only provide portability but can be used as a desktop computer too when not being on the move. New innovations and developments are making them a more sought after choice by the day and they are becoming more and more advanced in technology, multifarious in features and swanky plus compact in design.

Dell has been one of the market leaders for all kinds of computers for a long time now. The year 2008 Q1 market share of Dell notebooks was 15.1% that put it on the second position of most sold laptops behind only HP. It is obvious then that Dell is a trusted name not only in desktops but also in laptops and has an established market position.

Latest in Dell

When I talk about the latest in Dell laptop I have talk about the new ‘Latitude E6400 XFR’ rugged laptop. Dell is breaking all benchmarks with this new release that is meant for some real rough and tough usage. Sophisticated electronics like laptops were always difficult to use in dusty and harsh conditions however the Latitude E6400 XFR is going to change all norms regarding the same.

The rugged notebook is meant for military and other such professionals who need field operations on their notebooks. It features a Ballistic Armor Protection System that gives twice the impact strength of magnesium alloy making the Notebook extremely sturdy. It has 25% more drop specification than other notebooks of its class, it can handle extreme temperatures, it is scratch resistant, and is equipped with Primo Seal technology to give increased protection from dust and liquid spills. Now if that starts sounding like a description of some latest weapon up on the military block to you then you’d be surprised to hear that the E6400 XFR is not just sturdy and rugged but also sophisticated enough to have a touch screen and other hip features of other modern notebooks! If that sounds amazing to you then let me also add that this is just a sample to taste what all this latest gizmo from Dell has to offer and there is lot more to it that will make you awestruck.

Other than this much talked about offering by Dell, there are a few other launches by the giant too. Like the new Inspiron 15 which features a large LCD screen, up to 4GB of RAM and 320GB of hard disk, Blu-ray, face recognition and a built in webcam; or the Studio 1555 that is an upgraded version of the Studio 15 series with a new LED backlit, wide screen, large storage capacity, and WiFi etc.

Other than what has already been launched, there is some other cool magic waiting up Dell’s sleeve to captivate us. Dell recently gave a glimpse of the much hyped ‘Adamo’ which is supposed to be an attempt into the luxury electronics and also a competitor to the Macbook. It has a striking design and bold yet elegant looks. What’s more, the ‘Adamo’ is even thinner than the Macbook! It is coming to us in two opposite avatars- black and white and is truly beholding. Only wish we could lay our hands on it sooner than soon!

Why Dell?

Other than being the major market holder for computers Dell is one of the most innovative computer manufacturers around. The USP of Dell however has been a reasonable price for a reliable, quality product and this is what has been making it lead the market for long. You not only get the latest innovations and updated technology with Dell computers but also get them in a great price. More so, if a large chunk of the market trusts a company, there has to be immense credibility behind it.

Today Dell is a common name in the country. You can find a Dell dealer almost every where. You can choose a laptop to suit your requirements based on storage, kind of usage and connectivity features you would require. A good option would also be shopping over the internet. There are a number of online shopping portals these days that offer convenient shopping and safe home delivery. The good thing about online shopping is that you can even manage quite amazing discounted rates and crack some cheap deals to procure your favorite notebook. So, go make magic with Dell!

I have a dell microsoft office disk. Is there a way to make it work on my non dell computer?
I tried to install the microsoft software from my dell disk, which came with my dell desktop, onto my acer laptop BUT it wont do because it is not a dell computer or laptop. Is there a way that i can get around that so that I can use my software on my laptop? Its my office suite.

keyword:www.digitalhomethoughts.com This is an in-depth review video of the Dell Inspiron Mini 10. As configured from Dell Canada, it cost me $559 CAD in March 2009. This Mini 10 is cherry red in colour, uses the Intel Atom Z530 (1.6 Ghz) CPU, has 1 GB of DDR2 RAM, uses Windows XP Home SP3, has a 10.1 inch 16 aspect ratio screen (1024 x 576 resolution), a 160 GB 5400 RPM 2.5 inch hard drive, a 1.3 megapixel Webcam, a 802.11g WiFi card, and is powered by a 3-cell 24 WHr battery. UPDATE: I did some …